Box Store Deals . . . or NOT

How does the box store's get their prices to look so low compared to local merchants? or do they?  Tell us your story.

Examples are:

Rubbermaid mop buckets look identical except for smaller plastic wheels and thinner gears. the cost is about $9.00 less but is it worth the gamble?

Toilet paper has about 350 sheets yet the standard rolls should be 500 sheets per roll. Kitchen towels have about 56 sheets compared to 250 sheets and facial tissue, sometimes they only have 30 sheets per box.

What has been your experience?

Have you shopped for a Major Appliance before at a Big Box Store? What was your experience? Dissatisfying, Impersonable, Confusing, all of the above? You don’t say! That seems to be the norm when an educated appliance customer, like yourself, shops for an appliance at a Big Box Retail Store. You leave the store confused, dissatisfied, and frustrated. Why is that? 

Mainly because the experience at a Big Box Store is quite different from the experience at an Independent Appliance Dealer. Three main factors contribute to the difference in experience, 1) Customer Service, 2) Appliance Selection 3) Sales Professionals.

It’s true, an Independent Appliance Dealer offers and provides a different level of Service than a Big Box Store. At a Big Box Store, the Appliance section is always empty, it’s impossible to find a Sales Associates, you can never get your question answered, and purchase is more of a hassle than it should be. Why fight the struggle? The experience and service at an Independent Appliance Retailer like Plass Appliance is quite different. Our Sales Associates are always available and ready to answer any Appliance question you may have, assist you with your Appliance purchase, and make your overall shopping experience a memorable one. At Plass, we pride ourselves in our Customer Service and stand behind out motto, “It’s a Much Better Experience!” We enjoy creating lasting business relationships with our customers, taking an interest in their appliance purchase, and seeing through their satisfaction with their appliance decision for their home.

The Appliance selection has a lot to do ones experience when shopping for Appliances. A retailer having the right models, products, and displays can greatly affect your experience and intent to purchase. Most Big Box Stores, have a very limited selection when it comes to the Appliance models and brands that they carry. They may have some Top Name Brands, like GE, Whirlpool, and Frigidaire, but beyond that, their selection is very limited. At an Independent Appliance Dealer, like Plass Appliance, your selection options more than double and can include more High-End Appliance brands unavailable to the Big Box Stores. At Plass, we carry well over 50 International Appliance Brands such as Bosch, Electrolux, Sub Zero, Wolf, Thermador, Dacor, and more. Our selection is second to none. We have the brands that the Big Boxes don’t and won’t be able to get. It pays to shop Independent in order to have access to the appliance brands and manufacturers that you most trust and respect. Rest assured at Plass Appliance we have the products and Appliance brand that you are looking. 

The Sales Professional can have a great impact on an appliance purchase. The way that the Sales Professional relates to the customers, listens to the customers needs, and handles the conversation can be an impactful factor in where a consumer decides to buy their appliance. At a Big Box Store, the Sales Associates are often difficult to find, impersonable when available, and less likely to provide an educated answer to your appliance questions. They float from department to department and rarely receive enough training on Appliances to be considered an expert. A Sales Professional at Independent Dealer, their sole focus is Appliances. The are trained and focused on the Appliances in the Showroom and know the features and benefits of every model on display. Being more centrally focused on one department allows for the Sales Professionals to be more readily available and willing to help customers assess their needs and wants in an appliance. At Plass Appliance, we pride ourselves in taking care of our customers. Our Sales Professionals go through extensive customer service and appliance training  in order to inform, educate, and assist our customers with their Appliance purchase. The most important job of our Plass Sales Professionals is to listen to you, the customer, to best assess your needs and wants in an appliance. This allows our Sales Professionals to make a more educated recommendation on which appliance is right for you, your home, and your situation.

To Shop Big Box or Not, the answer is NOT, the Independent Appliance Dealer experience is best. When you’re in the market for a new Appliance, visit your local Independent Appliance Dealer, Plass Appliance, and engage in a different shopping experience. Always steer clear of the Big Box Stores and head near the Independent Appliance Dealers. You will benefit from a more personable level of service, enjoy shopping amongst a larger selection of brands and models, and you will deal with a Sales Professional that has answers and solutions and can assist you in making an educated Appliance purchase decision.